Inbound Call Centers
Inbound call centers to handle your incoming telephone calls, email and text messages.
Inbound call centers are offices set up to handle large volumes of incoming telephone calls and for 24 hour coverage. Today's full service inbound call centers can also answer your business email and text messages as well as your incoming phone calls. Live agents answer the incoming phone, email or text messages and can provide a wide range of call center services.
Companies and organizations can set up their own inbound call center office or outsource this function to a call center company that provides these services. Outsourcing saves on staffing, office space, equipment and other overhead costs.
Outbound Call Centers
Grow your business with outbound calls...
Outbound call center offices are set up to handle large volumes outgoing telephone calls. Outbound call centers focus on making the outgoing calls for your business or organization. Outbound call centers can help to to grow your business by reaching out to new prospects and by supporting existing customers.
Companies and organizations can set up their own outbound call center or outsource this function to a call center company that provides these services. Outsourcing saves on staffing, office space, equipment and other overhead costs.
Today's outbound calls are highly regulated with restrictions on who you can call and when you can call them. So outsourcing to a professional reputable and experienced call center company can help to you in complying with these regulations.
Automated Services
Save on costs. Improve customer service. Automate inbound and outbound call center services.
Automated call center services includes telephone call, email, texting and software services performed electronically. Many inbound and outbound call center services can include electronic automation of some or all aspects of the services.
Activities involving high volumes of calls or large amounts of agent time can often save money and improve customer service by automating these tasks. Cost savings on staff time and increased revenue from sales can more than offset the programming costs to automate these tasks.